All members of staff sign up to the “Acceptable Use” Policies and the data Protection Act with regard to confidentiality. Their duty of confidence remains with them for life. If you wish to discuss a confidential matter and would prefer more privacy, please make a receptionist aware. We will make every effort to support your request.
Use of Information
Information about patients is requested for a wide variety of purposes including education, research, monitoring, epidemiology, public health surveillance, clinical audit and planning. The practice will anonymise data where possible. Only where it is essential for the purpose will identifiable records be disclosed. Such disclosure will be kept to the minimum necessary for the purpose. You have the right to object to any such disclosure and your objection will be respected.
Freedom of Information Act 2000
This Act requires the practice to produce a publication scheme outlining the “classes” of information that it intends to routinely make available.
We do try to provide you with the best service possible, but realise that on occasions you may not feel this has happened. So, if you have any problems relating to your care, these can be dealt with through our Practice Manager, who would be only too happy to discuss the matter with you.
We strongly support the NHS Policy on zero tolerance. Anyone attending the surgery who abuses the doctors, nurses, other staff or patients whether verbally, physically or in any other threatening manner, will risk removal from the practice list. In extreme cases we may call the police to remove offenders from the practice premises.
We are continually striving to improve our services. Any helpful suggestion that will assist us may be given verbally or in writing to the Practice Manager.